On Wednesday I finally closed our checking and savings accounts at Mid-America Bank. If you are following my banking saga you'll remember that my husband and I recently switched to Landmark Credit Union. The process (at Mid-America) I had to go through to close the account was minor, and after all the security issues I had with Landmark I was appalled that I didn't have to show any identification to prove that I was indeed Kimberly G. Laczniak. All I had to do was spell my last name, and then choose to either have a check written for the balance, or receive cash.
Seriously, I could have been ANYONE, and they could have just given ANYONE all of my money, and closed my accounts too. They are pretty darn lucky that it was really me closing my accounts.
I arrived home, check in hand, to find a letter from Landmark Credit Union waiting for me. What's this? What have I done now?
It was a letter from the Vice President of Marketing, who read my blog entry The Other Landmark Credit Union, from November 3rd. To sum up the letter she apologized for my troubles in locating the correct LCU website and wrote: "I have alerted our staff to this problem and hope from now on that they will highlight our Web address as well as warn members about the Web sites of other Landmarks."
Wow. I'm so impressed with Landmark Credit Union. Someone took the time and initiative to write me a letter, and to apologize for my inconvenience (even though I think it's pretty darn clear that the inconvenience was 100% my fault). Pat, if you are reading this, Thank You!
I asked my husband if I could consider this letter my first piece of fan mail? He said yes. So there ya go. I've got fan mail.
(Cross posted @ Thoughts Outside My Head)